1. Introduction
FOQUS360 ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
- Name and email address (required for account creation)
- Profile information you choose to provide
- Payment information (processed securely by our payment providers)
Assessment Data
- Photos uploaded for facial analysis (processed and not stored permanently)
- CV/resume documents for career assessments
- Responses and conversations with our AI coaches
- Assessment results and insights generated
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our Service
- Generate personalized AI-powered insights and recommendations
- Process payments and manage subscriptions
- Send important notifications about your account
- Improve and optimize our Service
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
4. AI Processing and Data
Our Service uses artificial intelligence to analyze your data and provide insights:
- Facial analysis is performed locally and images are not stored after processing
- Conversations with AI coaches are stored to provide continuity and improve service
- We use OpenAI's services for AI processing, subject to their privacy policy
- AI-generated insights are stored in your account for your reference
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us operate our Service (payment processors, cloud hosting, email services)
- AI Providers: OpenAI for processing AI requests (subject to their data processing agreements)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties.
6. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Secure password hashing (bcrypt)
- Regular security audits and updates
- Access controls and authentication
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. After account deletion:
- Personal data is deleted within 30 days
- Anonymized analytics data may be retained
- Backup copies are purged within 90 days
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at privacy@foqus360.ai
9. Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze usage patterns
- Improve our Service
You can control cookies through your browser settings.
10. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
privacy@foqus360.ai